RETURN & REFUND POLICY

At Garden State Balloons, every order is prepared with care for your celebration. Because balloons and many of our products are customized, inflated, assembled, or prepared specifically for your order, the following return and refund policies apply.

BALLOONS & CUSTOM ORDERS

All inflated balloons, balloon bouquets, balloon arrangements, personalized products, custom orders, and balloon installations are final sale and non-returnable once preparation or production has begun.

Due to the perishable nature of balloons, we cannot accept returns or provide refunds for balloons after pickup or delivery due to changes in your event plans, improper handling, transportation, weather, temperature, environmental conditions, or other circumstances outside of our control.

CANCELLATIONS

We understand that plans can change.

Standard balloon orders may be cancelled for a full refund up to 48 hours before the scheduled pickup or delivery, provided production has not already begun and custom or special-order materials have not been purchased.

Cancellations made within 48 hours of the scheduled pickup or delivery are non-refundable.

Same-day and rush orders are non-refundable once the order has been accepted and preparation has begun.

Custom installations, large event orders, and décor services may be subject to separate cancellation terms outlined in your proposal or invoice.

CHANGES TO YOUR ORDER

Need to make a change? Please contact us as soon as possible.

We are happy to accommodate changes to colors, quantities, pickup times, delivery information, or other order details whenever possible.

Changes are subject to product availability and may result in additional charges.

Once production has begun, we cannot guarantee that changes can be accommodated.

UNUSED RETAIL MERCHANDISE

Unused, unopened, and non-customized retail merchandise may be returned within 14 days of purchase with proof of purchase.

Returned merchandise must be unused, unopened, and in its original condition and packaging.

Inflated balloons, opened packages, personalized merchandise, seasonal clearance merchandise, custom-order items, and special-order products are not eligible for return.

Eligible returns will be refunded to the original form of payment.

PROBLEMS WITH YOUR ORDER

If we made an error with your order or you believe a product was defective when you received it, please contact us within 24 hours of pickup or delivery.

Please include photographs of the product and a description of the issue so we can evaluate what happened.

If Garden State Balloons determines that an item was incorrect or defective due to an error on our part, we will work with you to make it right through an appropriate replacement, correction, store credit, or refund.

BALLOON LONGEVITY

Balloon float times and longevity are estimates and are not guaranteed.

Balloons are affected by temperature, humidity, sunlight, wind, transportation, handling, indoor and outdoor conditions, and other environmental factors.

Garden State Balloons is not responsible for balloons that pop, deflate, oxidize, shrink, expand, or otherwise deteriorate after they have been successfully picked up, delivered, or installed due to conditions outside of our control.

CUSTOMER-PROVIDED BALLOONS

We are happy to inflate balloons purchased elsewhere; however, we cannot guarantee the quality or performance of customer-provided balloons.

If a customer-provided balloon is damaged during inflation or cannot be successfully inflated because of a defect, material quality, construction issue, age, or another factor outside of our control, Garden State Balloons is not responsible for replacing or reimbursing the cost of the balloon.

CONTACT US

If you have a question or concern regarding your order, please contact us as soon as possible.

Garden State Balloons
889 Springfield Avenue
New Providence, NJ 07974
Orders@GardenStateBalloons.com
201-519-9355